Posted on 13 October 2009 01:33 PM
To scan your computer for viruses
1.Boot the computer into Safe Mode:
a. Turn off the computer
b. Restart it and when the first computer's logo comes up (before the Windows loading screen) start tapping the F8 key continuously until the options to start in Safe Mode show up. Select 'Safe Mode with Networking'
c. Do as much of the following as possible in Safe Mode. If it will not let you install any of the following programs in Safe Mode, boot up the computer normally, install the program, then return to Safe Mode.
2. Download Rkill: For more information, go here.
a. Download a program called "Rkill" from this link: http://www.bleepingcomputer.com/download/anti-virus/rkill
c. Run Rkill right away every time after you restart your computer in the following steps
a. Now that your system is somewhat under control, download MalwareBytes from this link: http://www.malwarebytes.org/
b. Install the program and allow it to update when it launches. Then, disconnect your laptop from all network connections (both wired and wireless)
d. When the scan has completed, click on "Remove" and allow the program to restart your computer
4. Repeat steps 1-3
a. Repeat steps 1-3
b. If it finds no infections, then your computer has been cleaned
c. If this second full scan finds more issues move on to step 5
a. Download TDSSkiller.exe from this link: http://www.bleepingcomputer.com/download/anti-virus/tdsskiller
b. Run tdsskiller.exe
c. If it does find something, it should remove it. Then, repeat steps 1-5. If it cannot remove it, move on to step 6
d. If it does not find anything, move on to step 6
6. Replace your anti-virus
a. Disable or uninstall your current anti-virus program. Sometimes, malware can hijack your anti-virus program. Install a replacement anti-virus program like:
- Microsoft Security Essentials: http://windows.microsoft.com/en-US/windows/products/security-essentials/download
b. After you have installed it, run a full scan, then repeat steps 1-4.
7. Contact the Helpdesk
a. If you are still unable to remove the virus, contact the Helpdesk. Email: email@example.com or Phone:585-567-3940 or simply stop by
8. For more information
a. Malwarebytes, go here: https://support.houghton.edu/index.php?/Helpdesk/Knowledgebase/Article/View/179/15/malwarebytes
c. TDSSkiller, go here: https://support.houghton.edu/index.php?/Helpdesk/Knowledgebase/Article/View/181/15/tdsskiller