Knowledgebase: General
RDGateway Instructions
Posted by Erin Bard on 08 January 2014 09:39 AM

To establish a Remote Desktop connection (RDP) to your on-campus computer while you are off-campus, please follow the directions below. Note that you must first be granted the appropriate permissions to use the RDGateway service. Please contact the Helpdesk to request these permissions.

1) Open up Remote Desktop Connection

2) Expand "Show Options" and select the "Advanced" tab

3) Click on "Settings" under "Connect from anywhere" and select "Use these RD Gateway server settings", then fill in the information below:

a) Server Name: ""

b) Logon method: "Allow me to select later"

c) Bypass RD Gateway server for local addresses: checked.

d) Under "Logon settings", check the box for "Use my RD Gateway credentials for the remote computer"

4) Click "Ok" and go back to the "General" tab.

5) Enter the name of the computer you are connecting to. Typically this will be the tag number of your computer (e.g. D12034 or L07123)

6) In the username field, enter your username:

7) Click "Connect".

8) You will be prompted to enter your credentials, specifically the password associated with the username you already typed in. Notice that the credentials will be used on both the RD Gateway server and the remote computer.

9) You may receive a warning message about an unknown certificate or that the remote computer's identity cannot be verified.  This is to be expected and is mostly likely ok (see below note for full explanation).

NOTE: This warning will occur if the computer you are using does not have a copy of the college's certificate installed on it (most computers won't; unless the computer was issued to you by the college). The implication of this warning is that the computer you are using cannot guarantee that you are connecting to the computer you have requested. It is ok to proceed, because this warning is very likely to happen every time you connect, just be cautious and stop and contact the Helpdesk if anything looks suspicious or wrong. 

 10) Once you have provided your credentials and passed any warning messages, you should be logged in to your on-campus computer and can use it normally; as if you were sitting in front of it.


If you encounter any difficulties or have any questions, please contact the Helpdesk at

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