Knowledgebase
How do I change my username? (change graduation year)
Posted by Erin Bard on 23 February 2017 12:08 PM

Situation

  • You would like to change your Houghton e-mail address due to:
    • a change to your graduation year

Please note that the graduation year on email addresses exists purely for display purposes (showing affiliation with a particular graduating class and as a unique identifier in combination with your name) it has no bearing on what emails you receive.

Graduation related emails are handled by the Registrar's Office as a special list of students that they build each year, and Class of 20XX emails are also a separate list that can be changed without changing your email address. Changing your email address is completely optional.

Solution

Step 1. Contact the Helpdesk for assistance

Please contact the Helpdesk at helpdesk@houghton.edu and provide your full username or email address with current graduation year and desired graduation year. 

We will verify that there are no conflicts or problems with renaming your account and will confirm with you what your new username will be. 

Step 2. Making the change

We are now ready to rename your account.

We will need to schedule a time window when you are not using any of your accounts (email, Moodle, Student Self Service, Wi-Fi, etc.) when we can make the change. The actual time required to rename your account is about 15 minutes or less. We are generally available to perform the rename process during normal business hours (Monday through Friday, 8am to 5pm), however we recommend that you give us several time options in case one or more won't work. Depending on our workload we may not be able to process your request immediately, but if that is the case we will let you know.

Once we've finished renaming your account you will need to start logging into email, Moodle, SSS, and the Wi-Fi using your new username (with the same password as before). It is important to note that the rename process will change how you authenticate to the Wi-Fi network, so you may need to re-enter your username and password on your mobile devices and computers before you are able to connect to the network.

Some systems may take up to an hour before they recognize the new username and allow you to log in, but most will update within 5 to 15 minutes. Please be patient and give it an hour or two before contacting us for assistance.

We will also setup an alias for your old email address so that any emails sent to your old address will automatically be forwarded to your new email address. You shouldn't lose any emails as part of the renaming process.

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