Working with Skype
Posted by Kurtis Perry on 08 November 2017 10:45 AM

Getting Started

Please see the Microsoft provided support page for getting started with Skype. Note that depending on what device you are using, you may have to select another option under "Home/" such as "Skype for Windows Desktop" or "Skype for Mac." The page can be found here:

We always recommend using the locally installed versions of Skype rather than Skype within a browser such as Firefox or Chrome, and to always install the latest versions of Skype as they become available. If Skype is experiencing issues with login or connecting calls, check for updates by clicking on the "Help" menu and click "Check for Updates."


Once logged in, check your audio and video settings to make sure they are routed to the correct devices. To do this, click the "Call" menu and navigate down to "Audio settings." Check that the correct microphone is selected and that the green audio meter is active, this indicates Skype can hear you. Then click on "Video settings" and check that the correct camera is in use. Skype offers a preview of the camera here so you can frame yourself appropriately.

For more information on finding your way through Skype, please see the Microsoft provided support page below:

Again, you may need to select a different option under "Home/" to find the version of Skype that's right for your device.

Adding contacts

To call someone, you will have to get their Skype contact info first. This is usually referred to as a Skype Username or Skype Address. For more information on adding contacts, please visit the support page below:

Making calls

To make a call, click on the contact you'd like to call and click on the camera icon for a video call, or the phone icon, for just an audio call. For more info on calling in Skype, or for group calling, please visit the support page below:


(0 vote(s))
This article was helpful
This article was not helpful

Comments (0)
Help Desk Software by Kayako fusion