Knowledgebase: FAQ
Reconnecting to your mailbox after the move to Office 365
Posted by Seth Taylor on 12 February 2019 02:38 PM

(We recommend bookmarking this page or keeping it open so that you can reference it after your mailbox is moved to Office 365.)

Important Points

  • Immediate web access:  As soon as the move completes, you will immediately have access to your mailbox through any web browser by going to http://outlook.houghton.edu.  (If you forget this address and instead use the old Outlook Web Access you will be redirected to the correct location automatically.)
  • Your username is your email address:  In Office 365, the ONLY acceptable form of your username is your full email address, such as first.last@houghton.edu.  (Our old server would also accept other forms such as “first.last” or “HOUGHTON\first.last”, but from now on only first.last@houghton.edu will work.)
  • General advice:  Restart your application or app.  Make sure the you are using your full email address as your username.

Email applications and mobile apps

Although your mailbox will be available through web mail immediately after the move, your email applications or mobile apps will need to find your mailbox at the Office 365 server instead of our on-premises server.  Here are some application-specific things to try if it does not automatically work.

Outlook for Windows

Most versions of Outlook for Windows will automatically work as long as you are using your full email address as your username.  If you have problems, restart Outlook and/or your computer.

Outlook for Mac

Some versions of Outlook for Mac may not automatically work, especially if you are not using your full email address as your username.  You may need to open Outlook and go to the Outlook menu, Preferences, and then Accounts.  In this window you may need to make sure your username is your full email address and in the Advanced tab you may need to change the server address from exchange.houghton.edu to office365.com.

Mac Mail

If you are using Mac Mail and it does not automatically find your mailbox after restarting the program, you may need to delete your old account first, and then add it again. You will select to add it as an Exchange account. When adding or changing an account, you must always use your full email address as your username.  If you need to specify a server, the server will be outlook.office365.com.

Mobile devices

Most mobile email apps on cell phones or tablets use a technology called ActiveSync and will find the new location automatically as long as you are using your full email address as your username.  If your app does not seem to work, verify it is using your full email address as the username.

 

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